Responsible gambling: signs, limits and protections
Gambling involves risking money on an uncertain outcome. It is not a way to earn money or a solution to debt, bills or other money problems. If you gamble, use only money you can afford to lose.
Signs that gambling may be causing harm
Look for changes you can observe in your behaviour and finances. These can include:
- spending more than you planned or increasing stakes to try to recover losses;
- gambling for longer than intended, or returning soon after deciding to stop;
- using money set aside for bills or other essentials;
- borrowing money, selling possessions or using credit to continue gambling;
- hiding gambling or its cost from people close to you;
- missing work, study or other responsibilities because of gambling;
- feeling unable to stop, even after deciding to do so.
One sign can be enough to take action. You do not need to wait for the situation to become more serious.
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Take action now
If you are gambling through an account, open its responsible gambling or account settings and use the available limit controls. Set a financial limit that prevents further deposits beyond what you can afford to lose. UK remote operators must prompt new customers to set a financial limit before their first deposit and provide accessible account-level limit controls.
If you want to stop gambling, use the operator’s self-exclusion tool. UK-licensed casinos must provide responsible gambling tools, including self-exclusion. If you cannot find the control, contact the operator through the support or contact option on its website or app and ask how to apply self-exclusion. Do not deposit or continue gambling while you are trying to arrange this.
This page does not have verified contact details for an external support organisation, so it does not list a phone number, address or website for one. Do not rely on contact details you cannot verify. If you need help from an external service, seek a recognised gambling-support service through a trusted public or healthcare source.
Limits and protections
Use account-level controls to restrict your gambling. Self-exclusion is a way to block access through an operator; it is not a substitute for seeking help if gambling is affecting your finances, health or relationships.
There are also restrictions on how online gambling works in Britain. Online slot autoplay is banned, and a slot spin must last at least 2.5 seconds. For online slots, the total you may stake in a game cycle is capped at £2 if you are under 25, or £5 if you are 25 or older. At least 2.5 seconds must pass from the start of one game cycle before the next can begin.
Remote gambling operators cannot accept credit-card payments for gambling, including credit-card funds routed through a money service business. They also cannot accept wallet payments where the wallet allows credit-card funds to be used for gambling. These restrictions do not make gambling risk-free: spending from other payment methods can still cause harm.
Operators must verify your age before allowing you to deposit into a gambling account. The information available for this page does not specify the applicable age threshold, so check the operator’s terms and the relevant official rules before using an account.
Complaints and operator information
UK Gambling Commission licensees must provide an internal complaints process and access to an approved Alternative Dispute Resolution service. If you have a complaint, use the complaints procedure shown by the operator and follow its instructions for escalating an unresolved dispute.
A remote-licensed operator’s gambling website or app must show licence details and link to its public register licence information. Operators are also reminded not to rely on payment providers to carry out customer identity checks. These requirements help you check the operator; they do not indicate that gambling is safe for you.
Operators must contribute to the Research, Education and Treatment levy. This is a regulatory requirement, not a direct support contact.
Written by the editors at Golden Mister Casino UK.